What is included with technical support?

Technical support and version updates come with every license, for the whole subscription year. Support is available by phone or email with typical turnaround within 24 hours.

/ Support

Support that makes your LIMS a success

Q: What you get with technical support?

Installation assistance, answers to how-to questions, issue resolution, version updates and software upgrades, on-the-spot bug fixes, performance enhancements, and technical documentation.

J Street LIMS is supported by J Street Technology, a database consulting and software development firm with decades of experience working with Microsoft-based applications. We have been in the business long enough to know that you should not sell software without a support plan.

Our support team is available by phone or email and usually responds to support requests within 24 hours. Let us know how we can help you.

Contact support View our support policy

Included

Technical support and version updates come with every license, for the whole subscription year.

Phone or email

Reach a real person on 425-679-6206, or send your question in writing.

Usually within 24 hours

That is our typical turnaround on a support request, not a queue ticket number.

/ What is covered

What you get with technical support

Installation assistance

Answers to how-to questions

Issue resolution

Version updates and software upgrades

On-the-spot bug fixes

Performance enhancements

Technical documentation

/ Knowledge base

Get Answers Anytime

Your one-stop shop for J Street LIMS content: support articles, walkthroughs, and a resource library full of documentation and user manuals.

See resources

Browse all articlesEvery support article, searchable Downloads and file libraryInstallers, templates, and utilities Still stuck? Ask usWe usually reply within 24 hours

Ready to take control of your laboratory data?

J Street LIMS is built for small to mid-sized analytical laboratories, and backed by a team that has developed and supported Windows applications since 1996. Tell us about your lab and we will show you how it fits.